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Quality & Safety

Our Quality of Care

Patients are partners in improving the quality of care we provide at SSM Health Care's hospitals and other facilities. How? By completing inpatient surveys after their visits to our facilities. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states.

Our results appear below. In March 2008, the Centers for Medicare and Medicaid (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.

SSM St. Joseph Health Center

This table shows eight aspects of care considered most important by patients, plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients who said "always.”

 
Percent of Patients Giving Most Positive Response
  Composite
Avg for SSM St. Joseph HC, St. Charles, MO
Avg for all reporting hospitals in the US
Avg for all reporting hospitals in Missouri
Nurses "always" communicated well
78
76
77
Doctors "always" communicated well
77
80
81
"Always" received help as soon as they wanted
69
64
65
Pain was "always" well controlled
70
69
69
Staff "always" explained about medicines before giving it to them
60
61
60
Room and bathroom were "always" clean
68
72
72
Area around room was "always" quiet at night
55
58
58
"Yes" were given information about what to do during recovery at home
86
82
83
Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest)
71
68
68
Would "definitely" recommend the hospital to family and friends
73
70
68

These results are from patients who had overnight hospital stays from January 2010 through December 2010.

  Numbers highlighted in blue show where the hospital scores are "equal to or higher" than the national norm.

  Data Source:
  www.hospitalcompare.hhs.gov
  Click Here for Our National Clinical Comparisons
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SSM Health Care - 477 N. Lindbergh Boulevard - St. Louis, Mo., 63141 - Phone: (314) 994-7800 - Fax: (314) 994-7900